For most items we allow returns for unopened, unused goods (excluding made to order products, such as tinted paint) for store credit. Returns are subject to the following:
- Goods must be returned, at your cost, unused, in their original packaging
- You must provide proof of purchase.
- Acceptance of the goods is conditional on an assessment to determine they are undamaged, and in good working order.
Upon acceptance of the return, we will issue you with a store credit for the full amount of the purchase price paid, excluding freight. The resulting credit may be used to offset the cost of any future purchase. Any cash refunds are given at the sole discretion of the The Plaster Centre (Hamilton) Ltd. Goods sold at ‘disposal’ or heavily discounted prices (eg. 40% + discount) will not be accepted for return.
Goods that are made-to-order, such as tinted paint, will not be accepted for return.
WARRANTY/ FAULTY ITEMS
If you receive an item that is faulty on delivery we will likely (subject to our terms and conditions of sale), replace or refund it at no charge. All our brand name products come with the relevant manufacturer’s warranty. In some circumstances we may need to send your item to the manufacturer to be assessed before a warranty claim can be processed but we will always work as hard as we can to ensure your claim is processed within a reasonable timeframe.